RESOURCE DESCRIPTION:
Reputation Management WordPress Survey Plugin is a simple yet very powerful plugin to get feedback from your customers on services and products you provide them.
The beauty of this plugin is that it allows you to funnel happy customers to the online directory websites like Yelp and Google+, and gives you a heads up that you have an unhappy customer that hopefully you can contact and fix the problem before they tell the world about their bad experience.
Something to point out is this keeps you within the strict guidelines set up by Yelp and others about prodding your customers to leave positive reviews.
HERE’S HOW IT WORKS:
When you have completed your services with a customer, you ask if they can take a brief survey posted on your website about their experience. To really incentivize this call-to-action, you should offer a gift for taking the survey. Something like a gift card from some online retailer or a % off their next visit/purchase, etc.
The key to making this strategy work and stay completely aboveboard is to make it clear that the gift is for taking the survey, not just for leaving a positive review. The plugin will allow you to set up a page that asks questions and allows your customer to answer it with a one to five star rating.
Ask questions like , “How was the service?”, “Were you served in a timely manner? ” , “Would you recommend us to your friends?” It’s suggested three questions max or no more than five. You can do more or less if you like. When the user submits the survey form the page they get sent to a page depending on how they answered the questions.
If all the questions were answered with a four or five star rating, they get sent to a thank you page that you can place the information for redeeming their gift. In addition, you can provide a link that goes directly to your review page on Yelp, Google, or others.
If any of the questions were answered with three stars or less, then they get sent to an alternate page that you can place information on for redeeming their gift, but does not give them the link to the review site.
You can also configure the plugin to send the surveyor an eMail automatically right after taking the survey or you can manually control this function.
Also included in this plugin is a some swipe copy you can use to quickly get your pages set up.
Great plugin! Check it out!
RESOURCE LINK:
Note, this is not a free plugin, but one you pay for (and download) through CodeCanyon.net. Click on the button below to learn more about this plugin:
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